Noting Good Customer Support
Good customer service is hard to find… but worth noting when received. Over the weekend I had some server down time due to some upgrades. In short, I had to log into my GoDaddy account to change some DNS information, but I had previously changed my password and could not remember which it was. For GoDaddy to send me a new password, this would have to be done through email… and since my servers were down I had no email. After a few attempts at putting in the wrong password, I was then locked out of access to my account. I then decided to get GoDaddy support on the phone and have them re-issue a new password for the account. I figured this might have a been an issue since just calling up for a password or access to account seems like a security issues. I called and talked with Nick on the phone, who was great with everything. I verified all my account information and he took the account of "Locked" status and had my account email switched over to my Gmail account so I could setup a new one. This is the second time I talked with GoDaddy on the phone and their support has always been awesome!
Then this morning I had to give Yahoo Search Marketing a call . Once again, I was ready for some complications. This time the matter was on my account status and a deposit I made a while back. I signed up to Yahoo Search Marketing way back in October 2006 and made a deposit of $300 to my account. At the time I was trying to get into ppc again, but never ended up making any campaigns, so the account and funds just sat their. Since I am getting back into PPC again, I tried logging into my account today and was locked out. I also had an email from Yahoo saying "A couple of months back, you signed up for a new Yahoo! Search Marketing account, but according to our records, it has not been activated. If you do not activate account ####### soon, it is at risk of being deleted from our system." in my Gmail account… so I figured my account was surely deleted. Once I talked with James at Yahoo and went through my situation, he found that I had two accounts and unlocked the one with the funds and I was able to access my account again.
I’ve been working with GoDaddy for several years now and love their customer support, and I’m sure I will be working a lot more with Yahoo Search Marketing. Knowing these two companies offer an excellent support system means a lot to me. There is nothing I hate more than having to call a company and basically "know" more than them about their company and have to explain everything. If you hate using the phone, GoDaddy also offers a great email support system. They have a ticker on the site letting you know how long it will take to get a response from them (usually 1-4 hours). I just submit an email question through the Yahoo Search Marketing admin area, so we will see how long that takes. I will also keep you updated on the campaigns being setup to go live on Yahoo. I give both GoDaddy and Yahoo Search Marketing a "Thumbs Up" for their customer support!
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"With great power comes great responsibility".... my Uncle Ben told me that. Haha, just kidding! I'm Zac Johnson and I've been making money online for over 10 years now. In short, I started making money online while I was in high school... but my passion for marketing and making money goes back way earlier than that. I created ZacJohnson.com to help motivate you to start making money online, and live the life the you always dreamed of.
Yep, it means a lot. I called GoDaddy once about something, and in the process of the call the rep told me about a new domain club that I was eligible for that saves me a ton of money on domains.
So not only did I get my problem solved fast, I saved a ton of money. Good stuff.
GoDaddy’s renew feature also owns! Stupid RegisterFly cost me so many domain losses. Now everything is kept safely with GoDaddy and/or eNom with their auto-renew features.
I’ve also had great experiences with GoDaddy support on multiple occasions. Yahoo Small Business on the other hand I’ve had problems with. Another good one I want to note is my host, Mosso. They have been ridiculously good since I’ve switched to them with my IT company.
This also just made me a remember a post I made that comes up when you search my name on Google. It was in regards to Dell tech support. Worth a read for a laugh!
http://forums.speedguide.net/showthread.php?t=189867
i buy my domains at GoDaddy
HostMonster also has some excellent support. Someone from the customer service walked me through a few steps of setting up another blog with their hosting when i was new
GoDaddy does have good support. Back when I first became a customer with GoDaddy they actually phoned me a couple of days later, asking if everything was going good and such.
Sprint recently gave me a new treo 755p for free because of a complaint. Great freebies; however, I had to wait 62 minutes to talk to a rep to have it activated.
I should give them a call… my treo sucks! I’ve dropped it a couple times and the reception is terrible and takes for ever to load. Even locks up a decent amount of time.
between GoDaddy and BlueHosting which is a better domain hosting ground? and also will BlueHosting be a better blogging host??
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