Comments on: Resorts Casino Sucks

By: Joe

Joe — Fri, 02 Mar 2012 22:26:32 +0000

Yeah I been going to Resorts for a long time now. I used to get $150 in slot cash Sun thru Thurs, and $300-$400 Fri and Sat night. Well once this new guy Gomes took over that went down to $30 just on weekends. The machines used to hit, Now you cant even get a lousy 4 of a kind on any machine. And its not just me ,everyone I talk to says the same thing, Boy you Vegas people are lucky… Revel opens in a month and im def there.. Borgata is great too. Resorts used to be good, Now it SUCKS…

By: Ryan

Ryan — Sun, 22 Jun 2008 00:34:08 +0000

While it sounds like this casino has other problems, the fact is you are a little ignorant about how comps work in general. When a player moves up to the higher levels of any casino their comp points move out of the normal balance procedures that most low level gamblers deal with. Hosts still keep track, but they overcomp as well. When you use a complimentary offer in a casino or get free rooms or meals they almost always come out of your comp balance. If they don't, they are usually labeled as free instead of comp. You probably used up a significant amount of comp points with that weekend room, even though it wasnt a suite, and at least $100 of comps on the meal (they should have refunded the unused comps back to the account.)

Now, since you were their highest card level, they would still overcomp you, but casinos never overcomp people items from outlet stores or partners, only inhouse products that they can write off. The problem seems to be you were trying to be a comp counter and a high roller at the same time, which you can't. Either let the hosts take care of things for you or refuse a host and manage your comps yourself. Should the host have been available for you? Absolutely, and if you were a high enough player they should have given you their cell phone number.

As for the Sopranos thing, that was your own fault for not booking earlier. Events have limits, and the people you were competing with for that event were most likely just as important as you were if not more so. You had a chance to book, and if you had booked it instead of dicking around then there would not have been a problem. However, you didn't. Remember, you can *always* call back and cancel. People get screwed when they try to wait to the last minute to get the best of everything. Some people who really are whales can get away with that, most people, even higher end players like yourself, usually can't.

By: Simzee

Simzee — Thu, 06 Dec 2007 12:20:05 +0000

If you think you were treated badly as a casino player, you should see how they treat employees.

By: Carol Imbrenda

Carol Imbrenda — Mon, 27 Aug 2007 11:57:39 +0000

I have been a loyal patron of Harrah's over twenty years high praises for Harrah's until past few months. What is going on? (platiun plus player thpught I may have move to diamond this summer or fall, since I had much more time, but with no offers this does not seem possible)

P.S.

Borgota I stayed many times in beginning and my preference for cleanliness and overall experience, any of the AC casinos you will be treated more respectfully and fairly, player rewards they are a joke the worst as many will tell you.

By: Card Shark

Card Shark — Fri, 29 Jun 2007 04:50:44 +0000

Just finished reading this post.
From first hand experience I can vouch for this post. The same identical story happened to me at Resorts.But There are some positive things. First to balance out the BS you have to win money from being at Resorts. Second, remember the room the food and the entertainment is basically free if you won. Then most gamblers don’t sleep so the hard bed at resorts shouldn’t make much difference, but it is true about the beds there.The bed is like a blanket on the pavement. But the view of the atlantic ocean is absolutely gorgeous from Resorts. That is a plus, also there safe is good and the bathrooms are fancy. But like I said, my advice to anyone who goes to Resorts is to not fall for the hustle they run. Take the room (it’;s free) play some big money, run away with it. Leave your bags and stuff in the room and go to another casino. DONE.

By: steve

steve — Tue, 26 Jun 2007 23:56:02 +0000

I swear the almost identical thing happened to me at Resorts. I play roughly $1000 per hand of Black Jack. The first time I got a beautiful suite everything was great. Second time they told me I had a suite awaiting – well they did – a old tiny junior suite. I was extremely unhappy I called to the front desk and said this is not what I wanted. I took my bags down to the front desk where they told me my host was unavailable. After about 30 aggravating minutes I spoke with another host who said they could not help me. I ended calling Harrahs where they always take care of me. I left and headed to Harrahs. Roughly one year later I got a call from the head of Player Development and he asked me why I haven’t been down. I explained and he apologized for my experience and offered me tickets to an Eagles/Cowboys game (the T.O. return game) in their suite + $3000 in Match Play + the suite, etc. I took them up on it. Everything went great and I forgive them for the one very bad experience. Although, this is not my main casino where I play. I have returned again since then and they took very good care of me. Although not as nice as Borgata or Harrahs but a decent casino. Perhaps a call into the head of Player Development, Robert Benz (I think that’s his name), may help change your mind.

By: Zac Johnson

Zac Johnson — Mon, 25 Jun 2007 18:21:22 +0000

Hey Dave, good luck first off! Unfortunately the casinos will not let you combine game play on one card. Really the only way to rack up high comps fast, is with fast high game play. To get a card you can go up to any table and just hand them your license and tell them you want a players card. If you do this will all the casinos you will get a ton of crap in the mail from them all. I get over 20 offers/mailings a week from when I did this with a bunch of casinos in Vegas. Let me know how you make out.

By: Matt Huggins

Matt Huggins — Mon, 25 Jun 2007 14:34:03 +0000

I stayed at the Resorts once with a friend, but we didn't even play there. We played elsewhere, came back at night, grabbed a seat at a slot machine, and grabbed the first waiter that came by to bring us a crap-load of drinks.

I didn't take advantage of any comps or other services at the hotel though, as I hadn't been there previously and had nothing available to claim. As such, I can't really compare the service at Resorts to the service at Hilton. Plus I stay in the commoners' rooms, so I know nothing about how their suites or anything are.

By: Dave

Dave — Mon, 25 Jun 2007 09:12:58 +0000

Zac,

Interesting post, especially because I'll be going to AC on Friday. Few questions/comments for you:

1) I'll actually be staying at the Sheraton (convention center), so I have about a 15 min walk to the boardwalk casinos. I'll probably end up playing there just because I'm going with a few friends, and I'm sure that's where they'll want to go.

2) What's your usual pattern, and what did you to do to get such high comps in such a short period of time? I'm a big hold 'em fan, but I'll probably get into roulette a bit. I never knew how to do craps, but a friend that is going does play, so he'll be showing me.

3) I only plan on dropping a couple hundred at the most, but I know that one of my friends is planning on dropping $2-$3k. If we're all in the same casino, would it make sense in any way to all use the same casino card? I've never gotten a card from a casino, so I'm not sure how it works…? Do you just go in an sign up?

By: Zac Johnson

Zac Johnson — Sun, 24 Jun 2007 19:25:53 +0000

Definitely, on 45 mins away.