Comments on: The Problem With Out Sourcing http://zacjohnson.com/the-problem-with-out-sourcing/ Let the Reign Begin Thu, 21 Aug 2008 20:35:39 +0000 http://wordpress.org/?v=2.3.3 By: Green Directory http://zacjohnson.com/the-problem-with-out-sourcing/#comment-76448 Green Directory Fri, 08 Aug 2008 00:53:21 +0000 http://zacjohnson.com/the-problem-with-out-sourcing/#comment-76448 Outsourcing is a tough call, but the reality often is that doing things here in the States is just not cost effective. Doing tech work, or getting content completed overseas is sometimes the ONLY way to secure a job, thus providing work for the actual company employees here in country. Nobody wins all the time. Outsourcing is a tough call, but the reality often is that doing things here in the States is just not cost effective. Doing tech work, or getting content completed overseas is sometimes the ONLY way to secure a job, thus providing work for the actual company employees here in country. Nobody wins all the time.

]]> By: GolfSpy X http://zacjohnson.com/the-problem-with-out-sourcing/#comment-50152 GolfSpy X Thu, 17 Apr 2008 15:37:54 +0000 http://zacjohnson.com/the-problem-with-out-sourcing/#comment-50152 It instantaneously pisses you off right when you get transferred and you know you just got OUTSOURCED! It instantaneously pisses you off right when you get transferred and you know you just got OUTSOURCED!

]]> By: SEO hosting http://zacjohnson.com/the-problem-with-out-sourcing/#comment-49885 SEO hosting Tue, 15 Apr 2008 01:32:42 +0000 http://zacjohnson.com/the-problem-with-out-sourcing/#comment-49885 Bell Canada outsources it internet tech support to India. The funny thing is that I called and the guy on the phone solved my problem in about one minute. That was the shocking part. Regarding US Airways I'd try to use Southwest or Jet Blue if I was flying inside the USA. Bell Canada outsources it internet tech support to India. The funny thing is that I called and the guy on the phone solved my problem in about one minute. That was the shocking part. Regarding US Airways I’d try to use Southwest or Jet Blue if I was flying inside the USA.

]]> By: Not John Chow http://zacjohnson.com/the-problem-with-out-sourcing/#comment-49751 Not John Chow Mon, 14 Apr 2008 19:18:44 +0000 http://zacjohnson.com/the-problem-with-out-sourcing/#comment-49751 Out sourcing can be deadly. I have had phone operators from India that I could not even understand. I like the French Menu option, that may be the way to go. Out sourcing can be deadly. I have had phone operators from India that I could not even understand. I like the French Menu option, that may be the way to go.

]]> By: Bloging for Money http://zacjohnson.com/the-problem-with-out-sourcing/#comment-49031 Bloging for Money Mon, 14 Apr 2008 04:47:18 +0000 http://zacjohnson.com/the-problem-with-out-sourcing/#comment-49031 If you live in Canada my father in law has a great tip. You simply select option '2' to get to the french menu. Then you ask them if they speak english. That way you're usually dealing with a Canadian or a "not so outsourced" tech support If you live in Canada my father in law has a great tip. You simply select option ‘2′ to get to the french menu. Then you ask them if they speak english. That way you’re usually dealing with a Canadian or a “not so outsourced” tech support

]]> By: nitin http://zacjohnson.com/the-problem-with-out-sourcing/#comment-48514 nitin Sun, 13 Apr 2008 05:51:58 +0000 http://zacjohnson.com/the-problem-with-out-sourcing/#comment-48514 I agree to above post to a certain extent. Basically outsourcing everything is a bad move, instead the strategy corporate should use is right-sourcing. Customer support, people telling directions on the phone, marketing, sales and all these jobs should be 100% local. Logic is obvious. Jobs like writing a program, providing back-end support etc can be done better and much cheaper if outsourced to India and other countries. I agree to above post to a certain extent. Basically outsourcing everything is a bad move, instead the strategy corporate should use is right-sourcing. Customer support, people telling directions on the phone, marketing, sales and all these jobs should be 100% local. Logic is obvious. Jobs like writing a program, providing back-end support etc can be done better and much cheaper if outsourced to India and other countries.

]]> By: Futon-Matt http://zacjohnson.com/the-problem-with-out-sourcing/#comment-48308 Futon-Matt Fri, 11 Apr 2008 13:44:18 +0000 http://zacjohnson.com/the-problem-with-out-sourcing/#comment-48308 I hate when I run into scenarios like that. It's too bad when a company throws their customers under the bus for a few bucks. I hate when I run into scenarios like that. It’s too bad when a company throws their customers under the bus for a few bucks.

]]> By: Polly http://zacjohnson.com/the-problem-with-out-sourcing/#comment-48262 Polly Fri, 11 Apr 2008 06:38:38 +0000 http://zacjohnson.com/the-problem-with-out-sourcing/#comment-48262 I guess the conservative thinking that the person who in charge should be in the place is right... I guess the conservative thinking that the person who in charge should be in the place is right…

]]> By: The Internet Apprentice http://zacjohnson.com/the-problem-with-out-sourcing/#comment-48206 The Internet Apprentice Thu, 10 Apr 2008 23:02:58 +0000 http://zacjohnson.com/the-problem-with-out-sourcing/#comment-48206 I used to work for a software company that was bitten by the outsource bug. The problem is that when a company gets too big, it's all about processes and numbers, and not about people. A senior manager will look at his spreadsheet and see that he (or she) can get 3 outsourced people for the price of one locally. This looks like a good deal. However, as this senior manager is locked away in the ivory towers, he has no idea if the quality of the service has gone down. He most likely doesn't care, as he's only looking to the next financial quarter, not the long term. I actually don't have a problem with outsourcing. However, a company has to decide what it's key purpose and mission are. If customer service is one of them, you DO NOT OUTSOURCE it. You must keep it inhouse for quality control. If you want to hire Indian engineers, than open up an office in India where you can at least install your own culture, as opposed to outsourcing it to a company that supports tennis balls, airlines, tax software, and god knows what else. Thanks for the post Zac! - Dave I used to work for a software company that was bitten by the outsource bug. The problem is that when a company gets too big, it’s all about processes and numbers, and not about people. A senior manager will look at his spreadsheet and see that he (or she) can get 3 outsourced people for the price of one locally. This looks like a good deal. However, as this senior manager is locked away in the ivory towers, he has no idea if the quality of the service has gone down. He most likely doesn’t care, as he’s only looking to the next financial quarter, not the long term. I actually don’t have a problem with outsourcing. However, a company has to decide what it’s key purpose and mission are. If customer service is one of them, you DO NOT OUTSOURCE it. You must keep it inhouse for quality control. If you want to hire Indian engineers, than open up an office in India where you can at least install your own culture, as opposed to outsourcing it to a company that supports tennis balls, airlines, tax software, and god knows what else.

Thanks for the post Zac!

- Dave

]]> By: The Manager http://zacjohnson.com/the-problem-with-out-sourcing/#comment-48203 The Manager Thu, 10 Apr 2008 22:27:37 +0000 http://zacjohnson.com/the-problem-with-out-sourcing/#comment-48203 yea. Most customer service outsourcing centers are low quality. have you ever called the linsys customer support. It will make you bite your own arm! yea. Most customer service outsourcing centers are low quality. have you ever called the linsys customer support. It will make you bite your own arm!

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