Finding a Quality Web Host that Actually Cares
A little less than a year ago I decided to change over from hosting on my own dedicated servers I had running with another company, to picking up a couple dedicated servers with MediaTemple. I had previously heard a few good things about MediaTemple, and their pricing wasn’t too bad after pre-ordering for a year and using a 20% off coupon code. What I didn’t realize til later, was how much the support (email at least…) at MediaTemple sucks. We live in a virtual world, and you should never have to wait more than a few minutes to get an email response back from a hosting company… and with wait times of up to 15+ hours, MediaTemple was just a disaster. On top of that, my servers were managed like crap, site were running slower, and MediaTemple just left me with a bunch of reading material on how to fix this.
Now it’s time for a change. Over the past week I’ve been working with WiredTree on setting up a new server and moving over a few sites. This process would have been much faster, but there were timing issues with DNS and getting the latest database batches uploaded. This morning I ended up catching Hristos, an awesome support member during the night/early morning (2-4 am) and he whipped everything together real fast for me.
So why the decision to go with WiredTree vs. the other million other web hosts out there? First off, I heard their customer support and response times were excellent, and that immediately won me over. I quickly sent them an email about the type of servers and hosting I would need, and they came right back to me with a few solutions. Another reason why I was feeling good about WiredTree, was that several friends in this industry are already hosting with them. With a few highly praised recommendations and a proven support team that actually cares about your, it was a no brainer.
With all of that said… here’s to a much faster ZacJohnson.com and much praise to WiredTree if you are in need of a new host.
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