Finding a Quality Web Host that Actually Cares

Written by Zac Johnson
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A little less than a year ago I decided to change over from hosting on my own dedicated servers I had running with another company, to picking up a couple dedicated servers with MediaTemple. I had previously heard a few good things about MediaTemple, and their pricing wasn’t too bad after pre-ordering for a year and using a 20% off coupon code. What I didn’t realize til later, was how much the support (email at least…) at MediaTemple sucks. We live in a virtual world, and you should never have to wait more than a few minutes to get an email response back from a hosting company… and with wait times of up to 15+ hours, MediaTemple was just a disaster. On top of that, my servers were managed like crap, site were running slower, and MediaTemple just left me with a bunch of reading material on how to fix this.

Now it’s time for a change. Over the past week I’ve been working with WiredTree on setting up a new server and moving over a few sites. This process would have been much faster, but there were timing issues with DNS and getting the latest database batches uploaded. This morning I ended up catching Hristos, an awesome support member during the night/early morning (2-4 am) and he whipped everything together real fast for me.

So why the decision to go with WiredTree vs. the other million other web hosts out there? First off, I heard their customer support and response times were excellent, and that immediately won me over. I quickly sent them an email about the type of servers and hosting I would need, and they came right back to me with a few solutions. Another reason why I was feeling good about WiredTree, was that several friends in this industry are already hosting with them. With a few highly praised recommendations and a proven support team that actually cares about your, it was a no brainer.

With all of that said… here’s to a much faster ZacJohnson.com and much praise to WiredTree if you are in need of a new host.

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26 Replies to “Finding a Quality Web Host that Actually Cares”

  1. Hey Zac, I second your recommendation. We have been with WiredTree for some time now and let me just tell we couldn`t be happier. If anyone is looking for a reliable host, Wiredtree.com all the way

  2. We have been using WiredTree now for more then a year for all of our hosting needs, too. I definitely agree with your assessment that their support and hosting services are first class. After having switched from one hosting company to another we are here to stay.

  3. Mediatemple sounds like a complete joke. Even in the days of telephone complaints only, they'd get back to you sooner than that usually. Glad companies like Wiredtree still exist.

    Till then,

    Jean

  4. WiredTree seems good to me. That is why, tied with any business there must be quality customer service. When you've hit this one, then you could be on for successful journey with your business.

  5. I'll keep them in mind!

    Lunarpages absolutely doesn't care about my website or me. Just getting paid. They even charged me to fix a problem that they created. I almost left them right there, but didn't know anyone with such good rates as they have on dedicated servers.

    1. That's beat. WiredTree made sure I was always happy with the way things were setup. I was bothering their support like crazy while transferring over my sites, yet they were always fast and courteous.

  6. I just thought I’d pipe in with my hosting choice for the last 5+ years. I use a company in Florida called HostDime (hostdime.com) and they’re support for dedicated servers is really fantastic. They have 24/7 phone support and with complicated problems that the phone support can’t handle they always get a really good tech to solve it quickly.

    They sell their service as “managed” hosting and it really is. There have been a lot of Perl modules or PHP updates I’ve needed over the years and they take care of it quickly and for no extra cost.

  7. this is help me to find best host…because i can't find best host for my blog, thanks zac i will try it

  8. Hey Zac,

    I agree, customer service is a major factor. Too many vendors are happy to take the cash, even if it is cheap, but run for the hills if problems occur.

  9. the overall package with good hosting plans, nice support, and quality features are what makes a host different. WiredTree is also the top quality hosts to look for.

  10. I have a man crush on bluehost . Their support is the best in the business especially for shared hosts. I think they say average support wait is 18 seconds. I've never had to wait for them ever and there almost too nice.

    Could be the fact that their support reps are based in PROVO, UTAH lol or perhaps their just a solid company.

    I've been happy with them for the past 6 years and Id totally recommend them.

  11. I agree with some comments,as well as this post, about the importance of hosting… I tried Bluehost and hostgator and they are top notch… but you realize that only after you have tried some lesser hosting service (I had a bad experience with 2IP…)

  12. I'm currently with ServInt, though I used WiredTree for 2 or 3 years before that. I moved from them since I no longer needed the space or speed of a dedicated server. I'm pretty happy with ServInt though should I move, WiredTree will be the first site I will consider.

    Can't say a bad word against them 🙂

    Kev

    1. I was getting screwed on pricing when I was hosting with my own servers in a storage center. I mainly got screwed after a bunch of sites dropped heavily in traffic, then I was just sitting with usage and storage fees. I don't mind the rates at WiredTree with their support.

  13. I’m currently with ServInt, though I used WiredTree for 2 or 3 years before that. I moved from them since I no longer needed the space or speed of a dedicated server. I’m pretty happy with ServInt though should I move, WiredTree will be the first site I will consider.

    1. @:Hi, I agree that it is important to have a hosting service that serves you well… WiredTree is great, but if you don't need a dedicated server… well, you can find cheaper!

  14. Talk to an accountant there and he should be able to tell you everything you need to know

  15. I've been happy with them for the past 6 years and Id totally recommend them.

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