Groupon has been out for a while, and I’m always interested in how many people are using it. I’ve been using it for a while now, it’s so easy through their iPhone App. Most of the Groupons can be used through the iPhone at the cashier, but some places are still baffled and confused on what to do when they are given a cell phone or Groupon offer. This has been my experience so far…
- Barnes and Noble Groupon
One of the first Groupons I used was for Barnes and Noble. I walked in and asked if I could use it off my cell phone, and they said I would have to print it out… which was annoying. So I made another visit later in the month with my printed coupon. Handed it to the cashier at checkout and the kid just had no idea at all what to do… first he said it wasn’t valid til a specific date, which was actually the expiration date. After I pointed this out, he manually put the discount in, but was only for half of what it supposed to have been. Finally he called the store manager and they finally got it right.Thumbs down!
- Old Navy & Chili’s Groupons
Two great places to shop and eat, and even better when you have a $10 for $20 coupon through Groupon. Both places had no problem accepting the Groupon promotion through the phone. Thumbs up!
- Trump Plaza Groupon
My latest purchase through Groupon was for a 2 night stay at the Atlantic City Trump Plaza, which was a $149 purchase (originally $309, 52% off). A few limitations with this promotion. Friday was only a one night stay, and Sun-Thurs was for a two night stay. I called up to make a reservation and they were booked for the remainder of the month, except for a Thursday. I told them I had a Groupon and they were familiar with the offer and I would like to use it for Thursday. Going back and forth between the front desk and the manager, they eventually said they could not use the Groupon on a Thursday since it “had to be a two day reservation” and the Groupon wasn’t good on Fridays and Saturdays. I told them I just wanted the Thursday stay… still nothing. I finally talked to the manager and they said to call Groupon for a refund, as they are having to turn away a bunch of Groupon requests. Thumbs down!
- Groupon Customer Support
Continuing with the Trump Plaza Groupon… I had to call Groupon and ask for a refund. They were awesome and this took less than five minutes to setup. Thumbs up!
Groupon is a new concept and I’m their system and partners will improve heavily over time. It’s great to see the daily promotions and save money here and there. Depending on your location, you can find some great deals… or not to many at all.
In a future post I will follow up with an exciting article on the actual numbers behind Groupon and how it’s working (or not working) out for their business partners, merchants and customers.
So the big question is… have you tried Groupon yet?