While Google Adsense may not be the best way to monetize a web site or blog, it’s still generating millions of dollars in revenue daily for Google and all of it’s publishers. However, with a company the size of Google, you would hope that they had a great support team to manage the massive amount of sites serving their ads.
Should Google ever find a problem with the way you are serving Adsense on your web site, you are sure to get a violation. This email will come directly from the Google Adsense team, and will provide the following: Violation Found, Requested Action, Account Status and the Issue ID#. You will also receive the same email/notice within your Google Adsense account.
If you send a reply back to the email from which you got the violation notice, you will receive the following response back.
Thank you for your message. Our policy support team will not be able to assist you through the channel you’ve used to contact us.
To contact us, please visit our Help Center:
You can also view information on our program policies:
Thanks for your understanding.
The Google AdSense Team
So what’s a Google Adsense publisher to do? Actually, you can still get in touch with Google, but they don’t make it as easy and obvious any more. Imagine having thousands of publishers that continually send in questions that are very simple and already outlined in the Google Adsense Help Center.
Contacting Google Adsense
Here are your options for contacting Google Adsense support and getting a response:
- Use the Help Center and Adsense Forum – Not my favorite option, but someone may already have discussed the problem you have at hand. Check out this whole area first. In this area you can talk with both Adsense users, and hopefully someone from the Adsense team.
- Adsense Policy Issues – The most important issues and reasons to contact Google Adsense are usually related to Violation issues. After going through a massive amount of help pages and links sending you back and forth, you should eventually end up at a page about Adsense being disabled, which then leads to a page that has a contact form for Adsense Policy issues.
- Report Violations – Google also have an option to contact them regarding any copyright, accidental clicks or non-compliant ad violation issues.
It seems when companies get to a certain size, the customer support never seems to be the same that it once was when they were smaller. Google Adsense used to offer support through email, but you know have to find your way through their Help Center to actually get a real response from someone. Hopefully these links and resources have helped you contact Google Adsense, should you ever need to!